Thank you for dropping by to visit! From my 30 years of experience as an entrepreneur, engineer and CEO, I know there are two critically important parts of every successful business that can be overshadowed by operational issues. I’m referring to the drivers of near term sales and long term survival; Customer Service and Leadership Development.

  Customer Service is directly connected to repeat sales, market position, and your brand value. And your Leadership Development programs will ultimately determine your firm’s long term survival and its market value.

  To address these vital topics I’ve prepared a series of up to date programs on the Art and Science of Business Leadership in Customer Service, and Leadership Development. These presentations inform, entertain, and train business professionals in several popular formats: Keynotes, Workshops, Webcasts/Podcasts and Consulting.

  In addition to my two books, I’ve been privileged to co-author a series of books with Ken Blanchard, Deepak Chopra, and Mark Victor Hansen. ( Books )

  My Keynote speeches get audiences thinking and get people talking. My delivery style uses storytelling, humor and well researched facts.

  The Workshops are a very useful training tool because I involve the participants in topical discussions related to their businesses.

  Webcasts/Podcasts use cost efficient broadcast technology in real time or on demand. This format delivers a consistent program message to a global audience

  Lastly, I offer Consulting services to help you and your HR staff, develop and install first class customer service and leadership development programs.

  Take a look around the site, and if you like Contact me directly, and please consider one of my programs for your next meeting.