 |
Format key:
K=Keynote
WS= Workshop
WP= Web/Podcast
C= Consulting
B= Bonus Program |
Leadership
Development |
Leadership in
Times of Crisis |
Customer
Service |
| |
Time/Format/$Fee |
| Keynotes |
60min/K/$3,995 |
60min/K/$3,995 |
60min/K/$3,995 |
| Workshops I |
|
|
|
| Workshops II |
1.0 Day/WS/$5,000
1.5 Days/WS/$7,500 |
1 |
|
1.0 Day/WS/$5,000
1.5 Days/WS/$7,500 |
1 |
|
1.0 Day/WS/$5,000
1.5 Days/WS/$7,500 |
1 |
|
| BONUS |
90/B-W,K/$0.
Bonus Programs (Keynotes and 90 min Workshops) are provided by Dr. Dillahunty without a fee1 when booked in conjunction with a concurrent Workshop or Keynote. Your organization is credited and promoted as the sponsor. |
| Consulting |
Open/C/$350 per hour |
Webcasts and
Podcasts |
Open/ WP/ $5,000 for custom design, plus per attendee
and workbook charges, if applicable. Webcasts and Podcasts are
custom tailored to your organization, and are also available
in a generic format. |
1 Session Workbooks are $35.00 per attendee
2 If a Keynote and 90 minute Workshop are booked for the same event, the total fee
would be $4,995 including a BONUS presentation in your name to a local not-for-profit or civic
organization. |
|
 |
Leadership Development |
Leadership in Times of Crisis |
Customer Service |
This program covers the
basics of Leadership
Development;
1. For Organizations
2. For Family Leadership
3. For Self Leadership
The session begins with an
examination of the flawed
beliefs that doom most
Leadership Development
programs to failure.
The Iceberg Principle, as
outlined by Dr. Dillahunty reveals
how the traditional approach to
leadership development produces
individuals who possess only
the superficial form of
leadership at the expense of
substance.
Dr. Dillahunty relies on his 30
years of front line experience in
building organizations, leading
organizations, and his
academic research to outline
the real skills leaders need to
be effective in the 21st Century.
The presentation style uses
story-telling, insights, and well
researched facts to bring the
audience to a new awareness of
how to develop leadership skills
in their organizations, in their
families and for themselves. |
Most anyone can appear to
be the best of leaders in the
good times, when the winds of
prosperity are at our backs.
It’s when things go wrong,
when markets fail and life
throws us an unexpected curve
that leadership is tested.
Leading in times of crisis
requires a methodology to
successfully navigate troubled
waters to restore prosperity
and a sense of well being in
the face of pernicious upheaval,
change and uncertainty.
Dr. Dillahunty presents a
step by step methodology to
restore order in times of chaos.
In the Workshop format each
participant is able to lay out
and build the re-constructive
pathways specific to their
circumstances and
environment. |
There are several key errors
that most all organizations
make when they design
programs of customer service.
Most firms never overcome
these systemic flaws and end up
consistently compromising their
brand value and market
capitalization. The most serious
flaw is the erroneous
assumption that Customer
Service begins after the sale,
after the customer has left the
store, signed for delivery,
opened the box, and after the
commission check has been
cashed!
Dr. Dillahunty’s philosophy,
refined over years of
developing and implementing
programs of Customer Service
is a that Customer Service is an
integrated system that begins
when a product or service is
designed. To be effective it
must permeate the entire
organization, and all its
external stakeholders.
This program is designed
for Executives, Managers,
Supervisors, and Employees
to develop new insights specific
to their job functions
that will delight the customer
and build measurable brand
value. |
|
Topic |
Location |
Date |
The Art and Science of Customer Service |
Reno, NV |
January 20, 2010 |
The Art and Science of Customer Service |
Reno, NV |
January 21, 2010 |
The Art and Science of Customer Service |
Chennai, India |
November, 2010 |
The Art and Science of Customer Service |
Bangalore, India |
November, 2010 |
The Art and Science of Customer Service |
Ho Chi Min City, Vietnam |
November, 2010 |
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NP Engagement Agreement and checklist 1-10 |
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